COMPANY QUALITY POLICY

QUALITY POLICY STATEMENT

Thomas Warburton Pty. Ltd. is committed to selling quality vendor management systems and fastener and industrial hardware products, to industry standards, to its customers through consistent and structured processes. We identify areas to improve, define solutions, implement suitable actions to address risks and opportunities identified and subsequently review the effects of such changes. We ensure that this process is a continuous and integral part of our operations and purpose. We manage the performance of our suppliers and service providers to ensure that their approach aligns with our objectives.

OUR MISSION

The mission of our management and staff is to operate the business successfully. Achievement of this mission is fundamental to providing a satisfactory return, the continuance of the business and ability to offer employee development opportunities. We will achieve this by being true to our core values:

TEAMWORK

We share common goals, values and principles. Help each other to achieve success. Work together to build loyalty.

INTEGRITY

Develop relationships with integrity and respect for others. Do the right thing, even when no-one is looking. Trust is the foundation in all we do.

LEADERSHIP

Effective and open communication. Create a safe environment and live shared values. Lead by example.

EXCELLENCE

Aim for right first time every time. Always offer a solution. Be the best.

The Thomas Warburton Core Values are globally backed by the Würth Group.

“Quality is Not an Accident”

OUR QUALITY OBJECTIVES

CUSTOMER SATISFACTION

We commit to fully understand and meet customers’ needs and respect customers’ timing. We propose solutions, products and services that satisfy and exceed customers’ expectations. We are committed to obtain new customers and retain existing ones. We share improvement objectives and results and we lower costs by eliminating errors. We work to strengthen the partnership with other stakeholders in the delivery of services. We improve quality through incremental improvements in all processes that lead to customer satisfaction.

PREFERRED EMPLOYER AND MARKET LEADER

We commit to ongoing training and development for all new and existing employees. We look to recruit, train and develop people who are proud to work for Thomas Warburton. We aim to provide facilities and work environment that are safe, healthy and clean. We seek employee involvement with team work and effective utilization of resources. We maximize the contribution of our people by integrating the wisdom and experience of all. We grow and develop our business by anticipating and meeting the needs and wants of our customers. We commit to environment protection and conservation of energy and resources among employees, suppliers and customers.

QUALITY ASSURANCE

We continually review the Quality Policy for suitability. We continuously maintain, improve and develop our Business System to ISO 9001. We make quality improvement the joint responsibility of all employees. We improve processes to reduce risk and improve the quality of our products and services. We utilise every available means to do it right the first time. We maintain quality goals and objectives as set out by the leadership team. We communicate this policy to all employees, service providers and other concerned parties.